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Driftsinformation Incident

Nyheter | 2 dec 2022

Denna sida kommer att uppdateras vartefter vi har ny information.

2022-12-05 16:52

CM1 has now been available since around 13:00 today. We will continue working on any encountered issues and begin to catch up on the imports.

There may still be disruptions and delays in different areas of the service. If you encounter any issues, please let us know with a detailed description at support@cm1.se where we’ll take note of it and try to handle any outstanding issues as soon as we are able to. Expect delayed response times for our support for the upcoming period, but we’ll try to handle everything as quickly as we are able to.

2022-12-04 17:21
The situation remains as per the previous update.
The plan to make CM1 available tomorrow, Monday the 5th of December, still remains, but we have no further details to share as of now.

Any changes or new information will be published through this channel.

We’re awaiting further information later today and will share the next update at 21:00 by email.

2022-12-04 15:06

The situation remains as per the previous update.

The plan to make CM1 available tomorrow, Monday the 5th of December, still remains, but we have no further details to share as of now.

Any changes or new information will be published through this channel as well as at https://www.cm1.se/driftsinformation-incident/

The next update will be at 17:00

2022-12-04 12:56

Forensics analysis of the CM1 environment has been performed and found no signs of attempts to the environment.

We do not have an exact time to share yet, but we’re still working intensively to resume CM1 system functionality and estimate that CM1 will be made available tomorrow, Monday the 5th of December, with reservations for the possibility of delays. If anything changes, we’ll update you again.

We hope to be able to share a more detailed plan later this afternoon.

During the preparation for resumption of CM1 functionality we will share more detailed information prior to the service being made availble.

The next update will be at 15:00.

See an interview with our CEO about the current situation here

2-03 6:34 pm

All network communication to CM1 is still disabled as a preventive measure in order to manage the security related incident.

Update is done here as well: https://www.cm1.se/driftsinformation-incident/

We have full understanding and respect for the consequence that this disruption means for our customers and your business. We’re working intensively with industry experts to manage the situation and resume system functionality.

We have received a strategy to receive full access to CM1.

An update on when CM1 can be fully accessible will be sent by 13 pm at latest tomorrow Sunday 4th December.

Alternative options to ensure that the most central aspects of CM1 can be made available will also be under evaluation.

We will do our best to be available and answer questions, but at the same time we want to inform that we may have longer response times than normal in the current situation. Our customers’ trust is our highest priority and we apologize for the current situation.

If anything changes before then they will also be communicated.

Read an interview with Softronics CEO here!

2022-12-03 14:07 pm
Softronic hanterar allvarligt angreppsförsök på miljön

Softronic detekterade störningar som antydde att miljön var under angrepp från en yttre hotaktör. I förebyggande syfte vidtogs åtgärder för att förhindra och hantera angreppet, vilket tyvärr har lett till omfattande störningar för oss och våra kunder.

Softronic arbetar nu dygnet runt tillsammans med branschexperter för att hantera situationen och så snart som möjligt kunna öppna upp system på ett säkert och kontrollerat sätt. Händelsen är polisanmäld och vi arbetar nära tillsammans med våra kunder och myndigheter för att hitta lösningar för att upprätthålla leveranser.

Sedan fredag kväll vid 18-tiden har vi lyckats få upp ett antal kommunikationskanaler och vi kommer löpande publicera uppdaterad information via vår driftsinformationssida.

Vi har full förståelse och respekt för den konsekvens som störningen innebär för våra kunder och deras verksamhet. Vi gör vårt bästa för att vara tillgängliga och besvara frågor, men ber samtidigt om förståelse för att vi kan ha längre svarstider än normalt i rådande läge. Våra kunders förtroende är vår högsta prioritet och vi beklagar det som inträffat.

2022-12-03 10:35 am

All network communication to CM1 is still disabled as a preventive measure in order to manage the security related incident. Since Friday 18:00 our email is working as well as https://www.cm1.se/driftsinformation-incident/ where we will publish updated information.

We have full understanding and respect for the consequence that this disruption means for our customers and your business. We’re working intensively with industry experts to manage the situation and resume system functionality.

We will continuously inform about the situation as we have new information. We will do our best to be available and answer questions, but at the same time we want to inform that we may have longer response times than normal in the current situation. Our customers’ trust is our highest priority and we apologize for the current situation.

We’re currently working on alternative options to ensure that the most central aspects of CM1 can be made available.

New information will be sent by 7 pm at latest. If anything changes before then they will also be communicated.

2022-12-02 8:00 pm

As part of dealing with the security-related incident all network traffic to our IT operational customers is still down as a precaution. This means that several of our customers are affected.

Since today from 6 pm, our email and website are working, and we will regularly publish updated information.

We have full understanding and respect for the consequence that this disruption means for our customers and their business. We work intensively with industry experts to manage the situation and resume system functionality.

We will continuously inform about the situation as we have new information. We will do our best to be available and answer questions, but at the same time we want to inform that we may have longer response times than normal in the current situation. Our customers’ trust is our highest priority and we are working on a recover plan to resume system functionality for CM1.

Next update will be at 10 am.

2022-12-02 5:41 pm

CM1 is still unavailable.
https://www.cm1.se/driftsinformation-incident/ is available and we will update status regarding the incident there as well as communicate through mail.

Forensic is still ongoing and Softronic has yet no estimated time when CM1 can be up and running.

For CM1 we have no indication of any data breach. Should Softronic be informed of, or detect, any breach we will inform you immediately.
New update will be sent 20:00

2022-12-02 kl. 16:00
Uppdatering

Under natten den 2 december stängde Softronic ner all nätverkstrafik i förbyggande syfte som en del i att hantera en säkerhetsrelaterad incident. Detta innebär att flera av våra kunder drabbats hårt.

Vi har full förståelse och respekt för den konsekvens som störningen innebär för våra kunder och deras verksamhet. Vi arbetar dygnet runt tillsammans med branschexperter för att hantera situationen och återfå systemfunktion.

Vi kommer löpande att informera om situationen. Vi gör vårt bästa för att vara tillgängliga och besvara frågor, men ber samtidigt om förståelse för att vi kan ha längre svarstider än normalt i rådande läge.

Våra kunders förtroende är vår högsta prioritet och vi beklagar det som inträffat.

2022-12-02 kl. 08:00
Pressmeddelande, fredagen den 2 december 2022 kl. 08:00

På grund av en säkerhetsrelaterad incident har vi under natten, i förbyggande syfte, valt att stänga ner all nätverkstrafik till Softronics driftmiljöer. Detta innebär att flera av våra kunders system för närvarande är otillgängliga. Tillsammans med branschexperter arbetar vi för att minimera påverkan.

 

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